Sales
Account and opportunity management, quoting, configure-price-quote and forecasting.
Fusion Cloud CX
HomeCapabilitiesSolutionsFusion Cloud CX
Oracle
Sales, service and marketing on Oracle's customer platform.
Fusion Cloud CX brings sales, service and marketing onto one customer data foundation, which matters most when quoting, fulfilment and support all touch the same account.
We connect CX to the ERP side so commercial commitments and delivery reality stay in step.
The family covers sales, service, field service and marketing, with Oracle CPQ for configurable quoting and Unity as the customer data platform underneath when profiles are scattered across half a dozen systems.
The reason to buy CX rather than a standalone CRM is usually the ERP standing next to it: when quoting, credit, fulfilment and support all read the same customer and item master, commercial promises stop outrunning what operations can actually deliver.
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Solution
What We Put In Place
Account, contact and customer hierarchies aligned with the ERP master, so one customer is one record on both sides of the business.
Quoting and CPQ rules built around what is genuinely configurable and priceable, with approval thresholds where discounting needs a second signature.
Service and field service attached to the same account, so history follows the customer rather than the channel they happened to use.
Modules
Everything The Solution Covers
Sales Force Automation
Marketing Automation
Customer Service Management
Configure, Price & Quote (CPQ)
Customer Data Management
Digital Commerce
Field Service Management
AI Sales Assistant
Customer Journey Analytics
Omnichannel Customer Engagement
What We Deliver
Fusion Cloud CX Capabilities
Service
Case management, knowledge, field service and self-service channels.
Marketing
Campaign orchestration, lead scoring and account-based marketing programmes.
Customer data
Unified account and contact model shared with ERP and supply chain.
Outcomes
Outcomes that move your business forward.
We measure success by the impact we create. Here's what good looks like when Fusion Cloud CX is running the way it should.
Request a ConsultationQuotes that reflect what operations can deliver
CPQ rules are built around what is genuinely configurable and priceable, tied to the ERP catalogue.
Service history attached to the same account as the order
History follows the customer's account rather than the channel they happened to use.
Marketing spend tracked to closed revenue
Campaign orchestration and lead scoring are measured against revenue actually closed, not leads generated.
One customer master across the estate
Account and contact hierarchies are aligned with the ERP master, so one customer is one record everywhere.
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Have a technology priority to solve?
Tell us what you are trying to achieve. We will bring together the right capability, technology and delivery model to help move it forward.