Hospitality

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Industries

Front desk, restaurant and back office on one system.

Hotels, restaurants and catering groups run several businesses at once — rooms, covers, events and retail outlets — and each one tends to arrive with its own system and its own version of the guest.

Running a restaurant, cafe or hotel outlet in the UAE means holding orders, kitchen, stock, staff and guests together on a busy night, every one of them at the same time.

We put reservations, point of sale, kitchen, stock and the back office on one platform, so a booking, a cover, a purchase order and the day's takings are the same set of records.

Food safety is part of the same job: shelf-life rules, supplier traceability and HACCP checkpoints captured as a by-product of daily work rather than reconstructed during audit week.

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Hospitality

Solution

What We Put In Place

One system from the table to the ledger: point of sale, menu and recipe management, kitchen display, table and guest handling and the back office behind them.

Loyalty, CRM, coupons and customer feedback run off the same transaction history, so an offer is targeted at what a guest actually orders.

Inventory with auto min/max, expiry tracking and ingredient-level costing keeps food cost visible per dish rather than per invoice.

Modules

Everything The Solution Covers

Point of Sale
Menu Management
Loyalty Programs
CRM Integration
Tables & Guests
Reservations & Front Desk
Housekeeping & Maintenance
Back Office
Kitchen Display
Customer Feedback
Inventory Management
Reports
e-Commerce
Other Features

Inside The Modules

Feature By Feature

Point of Sale

Built for every kind of hospitality operation — bars, bistros, fine dining, cafes and quick service.

  • Dine in
  • Delivery
  • Take away
  • Kiosk mode
  • Add and void items
  • Split bill
  • Multiple tenders
  • Day start and day end
  • Delivery routing and tracking

Menu & Items

Manage items and menus through a flexible module that holds the recipe behind every dish.

  • Recipe management
  • Customisable food
  • Menu
  • Side items
  • Modifiers
  • Cooking instructions
  • Combo meals

Loyalty & Offers

Define promotions by customer loyalty level and push pricing changes to every POS terminal at once.

  • Promotions and rewards
  • Referral codes
  • Transaction history
  • Happy hour offers
  • Gift cards and coupons
  • Digital coupons

CRM

Customer service in a few clicks, working fast enough to keep productivity up during service.

  • Coupon management
  • Gift vouchers
  • Prepaid cards
  • Customer loyalty
  • SMS and email management
  • Promotions and campaigns
  • Reminders and alerts
  • Customer order management
  • Customer purchase history

Tables & Guests

Manage the floor accurately so guests get a seamless experience from arrival to bill.

  • Graphical layout
  • Server app
  • Table orders
  • Table split
  • Table merge
  • Table move
  • Seat management
  • Seat move
  • Repeat diner profile
  • Guest feedback

Back Office

Everything behind the pass: pricing, purchasing, costing, payroll and the ledger.

  • Pricing management
  • Purchase and inventory
  • Recipe costing and control
  • Payroll
  • Accounting

Kitchen

Improves restaurant staff communication and cuts the time between order placed and order received.

  • Kitchen display system
  • Kitchen order ticket
  • Order ready
  • Notification

Customer Feedback

Gives diners a channel for their opinion on the food and the service, and turns it into reporting.

  • Customisable surveys
  • Comments
  • Reports and analytics
  • Email and SMS alerts
  • Social media
  • Integration
  • Diner loyalty programme

Inventory Management

Tracks stock and what it costs you — the difference between a busy month and a profitable one.

  • Auto min and max update
  • Multiple order options
  • Expiry stock tracking
  • Stock transfer in and out
  • Bill of material
  • Manual indent
  • Store-level product visibility
  • Rate category
  • Price revision
  • Real-time visibility
  • Ingredient levels
  • Transfer of items
  • Supplier relationship

Reports

Analyse the business visually and build insightful reports and dashboards with drag and drop.

  • KPI report
  • Customer walk-in report
  • Customer level analysis
  • HQ report
  • Excel, PDF and CSV export
  • Payment analysis
  • Dashboard
  • Product age analysis
  • Hourly sales analysis
  • Stock movement report
  • Sales associates
  • Top report

e-Commerce

Integrates with the rest of the suite and interfaces with merchandise management in your ERP.

  • Customer service and sales
  • Shipping
  • Payment and checkout
  • Safety and security
  • Search engine optimisation
  • Customer engagement

Other Features

The details that decide whether a busy service runs smoothly or falls over.

  • Interactive menu
  • Offline mode
  • Multi-language
  • Item master
  • Waiter and guest mode
  • Multiple staff offers
  • Weighing scale support
  • Multiple locations
  • Third-party app integration
  • Banqueting and catering

What We Deliver

Hospitality Capabilities

01

Front desk and reservations

Rates and availability, group and channel bookings, folios and check-in to check-out posted straight to the ledger.

02

Restaurant operations

Point of sale, table and cover management, kitchen display, menu engineering and recipe-level costing.

03

Stock and food safety

FEFO allocation, shelf-life rules, supplier traceability, HACCP checkpoints and wastage capture.

04

Guest data and loyalty

One guest profile across rooms, outlets and online orders, with offers and feedback driven by real spend.

Outcomes

Outcomes that move your business forward.

We measure success by the impact we create. Here's what good looks like when Hospitality is running the way it should.

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Food cost known per dish, not per invoice

Recipe-level costing against live purchase prices shows margin by menu item rather than by supplier bill.

Stock allocated by expiry rather than by location

FEFO allocation and automatic quarantine on expiry keep the oldest usable stock moving first.

One guest profile across rooms, outlets and online orders

Reservations, covers and delivery orders resolve to the same guest, so offers and service are based on real history.

Daily takings posted without a manual cash-up

Outlet and front-desk revenue posts to the ledger each night, replacing the spreadsheet reconciliation it used to need.

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