Modern POS
Till operations on fixed and mobile devices, offline trading, cash management and returns.
Dynamics 365 Commerce
HomeCapabilitiesSolutionsDynamics 365 Commerce
Microsoft Dynamics
Point of sale, e-commerce and back office as one retail system.
Microsoft Dynamics 365 Commerce unifies in-store, online, and back-office operations to deliver seamless omnichannel retail experiences. From POS and eCommerce to pricing, promotions, inventory visibility, and customer loyalty, businesses can personalize shopping experiences while improving operational efficiency. FORTE Technologies helps retailers implement Dynamics 365 Commerce to increase sales, improve customer engagement, and optimize retail operations.
We handle store rollout, hardware integration, payment connectors and the statement posting that lands retail revenue in finance.
The till itself is the Store Commerce app — one client across fixed lanes, tablets and handhelds — served by a Commerce Scale Unit so a store keeps trading when its link to the cloud drops and reconciles when the connection returns.
In this market that also means bilingual receipts, VAT-compliant tax invoices, regional payment and wallet connectors, and the sales reporting mall landlords ask for at the end of each month.
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Solution
What We Put In Place
One product, price and promotion setup shared by the store, the website and the call centre — a promotion is configured once and honoured on every channel.
Store hardware commissioned lane by lane: receipt printers, scanners, scales, cash drawers and the payment terminal integration your acquirer supports.
Omnichannel fulfilment — click and collect, ship from store, endless aisle and cross-channel returns — configured against real availability rather than an assumed buffer.
Modules
Everything The Solution Covers
Omnichannel Retail Management
Point of Sale (POS)
E-Commerce Platform
Unified Product & Catalogue Management
Pricing & Promotional Management
Customer Loyalty Programs
Order & Returns Management
Inventory Visibility Across Channels
Store Operations Management
Retail Analytics & Customer Insights
What We Deliver
Dynamics 365 Commerce Capabilities
E-commerce
Storefront built on the commerce runtime, with shared catalogue, pricing and inventory availability.
Omnichannel fulfilment
Buy online pick up in store, ship from store, endless aisle and cross-channel returns.
Clienteling and loyalty
Customer history at the till, loyalty schemes, tiers and targeted offers.
Outcomes
Outcomes that move your business forward.
We measure success by the impact we create. Here's what good looks like when Dynamics 365 Commerce is running the way it should.
Request a ConsultationStore trading continues through network outages
The Commerce Scale Unit keeps a store's till trading offline and reconciles automatically once the link returns.
One promotion configured once, honoured everywhere
Store, website and call centre share one product, price and promotion setup, so nothing is configured twice.
Store statements posted to finance automatically
Daily store statements post to the ledger without a manual reconciliation step at head office.
Stock from any location sellable on any channel
Shared inventory visibility lets click-and-collect, ship-from-store and endless aisle draw on the same stock pool.
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