Support desk
Named consultants, defined response and resolution targets, full ticket history.
ERP Managed Services
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Managed Services
Your ERP supported, updated and improved after go-live.
Our ERP Managed Services provide proactive monitoring, administration, optimization, and continuous support to keep mission-critical ERP systems secure, available, and performing at their best.
Most ERP value is realised after go-live, and most ERP frustration comes from having nobody to call. Managed services give you a named team that knows your configuration.
We cover incident support, change requests, release testing and continuous improvement under agreed service levels.
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Modules
Everything The Solution Covers
ERP Health Checks
Performance Monitoring
Functional Support
Technical Support
User & Security Administration
Workflow Administration
Period-End Closing Support
Patch & Release Management
Upgrade & Migration Management
Continuous Performance Optimisation
What We Deliver
ERP Managed Services Capabilities
Release management
Vendor update testing on your processes before each release reaches production.
Change delivery
Small enhancements delivered on a regular cadence within an agreed allowance.
Service reporting
Monthly reporting on volumes, root causes and the backlog of improvements.
Outcomes
Outcomes that move your business forward.
We measure success by the impact we create. Here's what good looks like when ERP Managed Services is running the way it should.
Request a ConsultationIssues resolved by people who know your setup
Named consultants who know your configuration work to defined response and resolution targets.
Platform updates absorbed without production surprises
Vendor updates are tested against your own processes before each release reaches production.
Improvement backlog worked, not just logged
Small enhancements are delivered on a regular cadence within an agreed allowance, not left in a queue.
Predictable support cost per month
Monthly reporting on volumes and root causes keeps support cost and scope visible, not open-ended.
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Have a technology priority to solve?
Tell us what you are trying to achieve. We will bring together the right capability, technology and delivery model to help move it forward.