Application ownership
Documented ownership, runbooks and escalation paths per application.
Application Managed Services
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Managed Services
Support across the wider application estate.
Our Application Managed Services provide ongoing support, maintenance, enhancements, and governance to maximize application performance and business continuity.
Beyond the ERP, most organisations run a dozen applications that nobody formally owns. Application managed services put accountability, monitoring and a support route behind each of them.
We take on custom applications, portals and third-party products, including the documentation handover that makes support possible.
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Modules
Everything The Solution Covers
Incident Management
Problem Management
Change Requests
Enhancement Requests
Bug Fixes & Defect Resolution
Application Performance Monitoring
SLA-Based Support
Application Monitoring
Knowledge Management
End User Training & Assistance
Continuous Improvement
What We Deliver
Application Managed Services Capabilities
Support and maintenance
Bug fixing, patching, dependency updates and small enhancements.
Monitoring
Availability and error monitoring with alerting routed to the on-call team.
Lifecycle
Technical debt reduction, version upgrades and planned decommissioning.
Outcomes
Outcomes that move your business forward.
We measure success by the impact we create. Here's what good looks like when Application Managed Services is running the way it should.
Request a ConsultationEvery application has a named owner and a runbook
Documented ownership and escalation paths mean an application nobody formally owned now has both.
Failures detected by monitoring, not by users
Availability and error monitoring alert the on-call team before a user has to report the problem.
Patching kept current instead of deferred indefinitely
Patching and dependency updates run on a schedule instead of waiting for the next incident.
Retirement of applications nobody needs any more
Technical debt reduction includes planned decommissioning, not indefinite life support for unused apps.
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Tell us what you are trying to achieve. We will bring together the right capability, technology and delivery model to help move it forward.